C-SPAN
  • Washington, DC, USA
  • Salary
  • Full Time

GENERAL FUNCTION:
The primary focus is to provide first- to second-level engineering support to the operations team and editorial staff. SYSTEMS ENGINEER - BIT supports NRCS IT systems, studio, and production equipment. SYSTEMS ENGINEER - BIT will troubleshoot systems in a live news and studio production facility. Some after-hours support, maintenance and incident response of Master Control, playout and automation infrastructure, off-site disaster recovery systems and live production event transmission. Must have three years of experience with a television broadcast facility as an engineering or IT team member and a good understanding of ITIL and Agile frameworks is a plus.

RESPONSIBILITIES:

  • Support NRCS, video production, edit suite and similar.
  • Troubleshooting and maintenance of technical equipment.
  • Windows/Linux/macOS computers and networks support.
  • First and second-level IT support to users in a newsroom.
  • Experience with Microsoft Office O365 is a plus.
  • Evaluating, prioritizing, solving and escalating all tickets to the appropriate Tier Support, and/or correcting the assignment of tickets as required; Enter, update and close out tickets and change requests as required in a ticketing system.
  • Take ownership of assigned vendor issues until complete resolution.
  • Generate and maintain BIT procedures and workflows.
  • Generate, maintain and update equipment documentation, standard operating procedures and preventative maintenance procedures as required.
  • Provide onboarding and provisioning of new accounts, and termination for users departing the organization.
  • Management of assigned projects and timelines.
  • Other duties as assigned.

BACKGROUND/SKILLS:

  • Ability to adapt quickly and maintain momentum as priorities change.
  • Ability to evaluate software and hardware against requirements.
  • Ability to work through complex problems with limited oversight.
  • Ability to analyze complex signal flow issues.
  • Ability to clearly and concisely present actions, findings and recommendations verbally and in writing.
  • Ability to communicate effectively and asynchronously.
  • Ability to create and maintain meticulous documentation.
  • Ability to work on multiple projects simultaneously and identify technical issues/problems is required.
  • Excellent troubleshooting skills across multiple technical domains.
  • Effectively collaborate with fellow Engineers.
  • Demonstrate the tact, diplomacy, decisiveness and superior people skills required in the pressurized environment of live television.
  • Demonstrable sense of urgency and caution appropriate for working on running systems focused on redundancy and uptime.
  • Self-motivated and self-reliant with a demonstrable enthusiasm for technical discovery.
  • Confident in self-instruction when presented with new technology.

Must have extensive experience and knowledge in the following areas:

  • Video compression standards (MPEG2, H.264/AVC, HEVC).
  • Video transmission protocols/formats (MPEG2 transport stream, SCTE35, ASI, RTP, SRT, RIST).
  • NRCS systems and video production (Experience with Dalet is a plus).
  • Packet and signal capture analysis.
  • Uncompressed Digital Video (HD-SDI, 3G, SCTE104, SCTE224).
  • Systems telemetry monitoring, alerting, observability and automation.
  • Windows domain experience.
  • Linux experience (server configuration, shell scripting, log analysis, Python) is a plus.
  • Database concepts, SQL statements.
  • IT and Network technology concepts (IP routing/switching, multicast routing, protocol analysis, server management).
  • Routing and Switching experience, Multicast, MRouting, QoS, VLANs, Spanning Tree, OSPF, BGP, EIGRP, MPLS; Internet/Enterprise advanced services - TCP /IP, DNS, SMTP, SSL, VPN, Internet DMZ infrastructure. Routers, switches, and terminal servers.
  • IT Security; working knowledge of FWs, IDS, and IPS.
  • AutoCAD documentation experience is a plus.
  • Must be able to lift equipment weighing up to 50 pounds and work effectively in cramped spaces.
  • Ability to sit, stand, bend, kneel and lift for extended periods.
  • Ability to climb stairs and ladders.

EDUCATION, EXPERIENCE AND CERTIFICATIONS:

  • Technical degree desired (Computer Science, Electrical Engineering, or Information Systems).
  • Technical certifications (MCSA/CCNA).
  • ITIL Foundation desired.
  • Three plus years of broadcast media experience.
  • Three-five years of experience in the IT domain and enterprise networking.
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