C-SPAN
  • Washington, DC, USA
  • Full Time

GENERAL FUNCTION:
Hands-on technical systems administrator. Pro-actively administers corporate servers and applications. Primary focus is on day-to-day operational support issues and administrative tasks related to Microsoft Windows domain, servers, desktops and applications. Effectively supports all broadcast operations. Follows all IT policies and procedures. After normal business hours response is part of this position.

RESPONSIBILITIES:

  • Ensures seamless 24 by 7 operations for Microsoft Windows servers and corporate domain, databases, desktops, and third-party applications. Maximizes systems availability and minimizes outages by proactive administration and responding quickly and effectively to all outages.
  • Responds to and resolves server and application issues utilizing hardware and software diagnostic tools.
  • Maintains a strong understanding of detailed work flow on the corporate side of operations.
    Participates in the formulation and implementation of all business continuity and disaster recovery planning and testing; updates business continuity and disaster recovery plans and procedures as required ensuring efficient recovery strategies are in place and work; executes business continuity and disaster recovery plans as required.
  • Ensures optimum hardware and software system performance. Proactively responds to growing processing or storage requirements.  Proactively reports and responds to software releases, version updates, hot fixes and issues and firmware updates.
  • Ensures day-to-day server, desktop and application administrative tasks are documented, executed in a timely manner, and are successful. Monitors service requests, customer satisfaction, virus protection updates, security updates, hardware and software warranties, log files, licenses and inventories.
  • Resolves quickly all operational issues, identifies root causes, researches and tests solutions and documents and communicates all findings.
  • Evaluates and integrates software products and functionality that increase overall broadcast (audio and video) capabilities or automates tasks previously performed manually.
  • Coordinates with other team members and departments as necessary.
  • Effectively deploys resources.
  • Maintains hardware and software inventories. (Including consumables)
  • Identifies best products, practices, makes recommendations and coordinates as required with vendors.
  • Performs other duties and projects as required.

BACKGROUND/SKILLS:

  • Technical degree (Computer Science, Electrical Engineering or Information Systems) desired.
  • Technical certifications desired.
  • Networking experience desired.
  • Mac OS and hardware support desired.
  • Experience with imaging software, PowerShell, Hyper-V, Windows 10, Windows Office products, DNS, DHCP, print servers, wi-fi, printers, virus protection, SMSS, SQL, O365 administration required.
  • Experience with Dalet, SGL, Harmonic systems desired.
  • Hands-on hardware (PC, Server, network cabling) experience required.
  • Minimum three years hands on Microsoft Windows Server administration experience (in depth knowledge of Active Directory and Security) required.
  • Excellent trouble-shooting experience (hardware, software, TCP/IP, applications, OS) required.
  • Must be able to lift 50 pounds, remain standing for long periods of time and work in confined spaces.
C-SPAN
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